Verkaufsbedingungen

Terms of Sale

Article 1 — Purpose
These terms govern sales made on the Snoutfit website, operated by [Name / company name], [address], SIRET [number] (hereinafter “Snoutfit”). Placing an order implies acceptance of these terms.

Article 2 — Products
Snoutfit sells costumes and dress-up accessories for dogs. Photos are as accurate as possible, although slight color variations may occur depending on your screen. A size guide is available on each product page. It is the customer’s responsibility to measure their pet before ordering.

Article 3 — Prices
Prices are shown in euros, including all taxes, excluding shipping costs. Shipping costs are specified before the order is confirmed. Snoutfit may change its prices at any time. The applicable price is the one displayed at the time of the order.

Article 4 — Orders
An order is final once payment is confirmed. A confirmation email summarizing the order is sent to the customer. Snoutfit reserves the right to cancel any abnormal or fraudulent order, or any order from a customer with whom a payment dispute is ongoing.

Article 5 — Promo codes
Only one promo code may be used per order, unless otherwise stated. Codes cannot be combined or exchanged for cash, and may be withdrawn at any time.

Article 6 — Payment
Payment is made online by credit/debit card or by the other methods offered at checkout. Transactions are secured by our payment provider. Snoutfit never has access to your full card details.

Article 7 — Delivery
Delivery areas, timeframes and costs are detailed in our shipping policy, which forms an integral part of these Terms of Sale. In the event of a delay, the customer may formally request Snoutfit to deliver within a reasonable time. Failing that, they may cancel the order and receive a full refund within 14 days (art. L216-6 of the French Consumer Code).

Article 8 — Right of withdrawal
The customer has 14 days from receipt to withdraw, without giving a reason. The procedure is set out in our return and refund policy.

Article 9 — Legal guarantees
Independently of any commercial guarantee, Snoutfit remains bound by the legal guarantees:

• Legal guarantee of conformity (art. L217-3 et seq. of the French Consumer Code): the customer has 2 years from delivery of the goods to take action. They may obtain repair or replacement of the goods, or failing that, a price reduction or a refund. The defect is presumed to have existed at the time of delivery during these 2 years, and the customer does not need to prove it.
• Guarantee against hidden defects (art. 1641 et seq. of the French Civil Code): the customer has 2 years from discovering the defect to obtain a price reduction or cancellation of the sale.

To make a claim under these guarantees, write to [contact@snoutfit.fr] with your order number and photos of the problem.

Article 10 — Use and safety
Snoutfit costumes are dress-up accessories, not toys. They must be worn under adult supervision. Never leave your dog alone or sleeping in its costume. Remove it if your pet shows signs of discomfort or overheating, or tries to chew or swallow any part of it. Snoutfit cannot be held liable for damage resulting from use that does not follow these instructions.

Article 11 — Personal data
The data collected is used to process orders and manage customer relations. Its processing is detailed in our privacy policy.

Article 12 — Mediation and governing law
These Terms of Sale are governed by French law. In the event of a dispute, the customer should first contact customer service at [contact@snoutfit.fr]. If no agreement is reached, they may use the consumer mediator free of charge: [mediator name, website, address]. If no amicable resolution is reached, the French courts shall have jurisdiction.