Versand
Shipping Policy
Delivery areas
We deliver to [Metropolitan France, Belgium, Switzerland, Luxembourg — to be adjusted].
Timeframes
- Order processing: [1 to 3] business days
- Delivery: [7 to 12] business days after shipping
These timeframes are estimates. They may be longer during busy periods, especially at the end of the year.
🎄 Delivery before Christmas
To receive your costume before Christmas, place your order by December 10 at the latest. After that date, we cannot guarantee delivery before December 25.
Shipping costs
[Free shipping on orders over €X / €X below that — to be adjusted.] The exact costs are shown before payment.
Order tracking
As soon as your order ships, you will receive an email with your tracking number. It may take 24 to 48 hours to activate with the carrier.
Delays, lost or damaged parcels
- Delay: if your tracking hasn’t updated for more than [7] days, write to us and we will open an investigation with the carrier.
- Damaged parcel: if possible, note your reservations with the delivery driver, take photos and contact us within 3 business days. We will replace or refund the product.
- Lost parcel: if the investigation confirms the loss, we will resend your order or refund it in full.
- Incorrect address: a parcel returned because of an incorrect or incomplete address will be reshipped at your expense. Please check your address before confirming your order.
In accordance with Article L216-1 of the French Consumer Code, unless otherwise stated, delivery takes place no later than 30 days after the order.