Widerrufsrecht

Return and Refund Policy

Right of withdrawal: 14 days
You have 14 days from receiving your order to change your mind, without having to give a reason. If your order contains several items delivered separately, this period starts from receipt of the last item.

How to make a return

• Email us at [contact@snoutfit.fr] with your order number and the items concerned. You can also use the form below.
• We will send you the return address and instructions within 24 to 48 business hours.
• Send the product back within 14 days of your request, in its original packaging.

Condition of the product
You may try the costume on your dog to check the size, just as you would in a store. However, a costume worn beyond this try-on (dirty, damaged, carrying odors, significant amounts of hair or chew marks) will be considered depreciated, and a proportional deduction may be applied to the refund.

Wrong size? Exchange available
If the size doesn’t fit, we offer an exchange subject to stock availability. Return shipping costs are your responsibility; shipping of the new size is free. Please check our size guide before ordering.

Return costs
Return shipping costs are your responsibility, unless the product is defective, not as described, or we made a mistake. In that case, we cover the return.

Refund
We refund the full amount paid, including standard shipping costs, no later than 14 days after receiving the returned product or proof of its shipment. The refund is made using the payment method used for the order.

Withdrawal form
To be sent only if you wish to withdraw, to [contact@snoutfit.fr] or to [postal address]:

I hereby give notice that I withdraw from the contract for the sale of the goods below:
– Ordered on / received on:
– Order number:
– Customer name:
– Customer address:
– Date:
– Signature (if sent on paper):