FAQ

๐ŸŽ„ Frequently asked questions

All about Snoutfit

Sizes, delivery before Christmas, returnsโ€ฆ Answers to the questions weโ€™re asked most.

๐ŸŽ…The costume

Which looks are available?

Festive costumes: Christmas Tree, Santa, Reindeer and Grinch. You choose the look directly on the product page.

Is the costume comfortable for my dog?

Yes. Itโ€™s made from a soft fabric with an adjustable fastening, so your dog stays comfortable from the start of the party to the end.

How do I put it on?

Slip it over your dogโ€™s back and close the fasteners under the belly and at the neck. Done in seconds.

How do I choose the right size?

Measure your dogโ€™s neck circumference and back length, then compare with the size guide on the product page. If between two sizes, choose the larger one.

๐Ÿ›’Orders & payment

Which payment methods do you accept?

Credit/debit card (Visa, Mastercard), Apple Pay, Google Pay and Shop Pay. Payment is fully secure.

Is there a promotion right now?

Yes: -30% on the Christmas collection with the code OLIVIA30, to enter at checkout.

Can I change or cancel my order?

Contact us as soon as possible via the contact page with your order number. If it hasnโ€™t shipped yet, weโ€™ll take care of it.

๐ŸššShipping

How much does shipping cost?

Shipping is free on all orders.

What are the delivery times?

Your order is prepared and shipped within 2 to 4 days, then delivered in about 8 to 14 days.

Will I get it before Christmas?

To receive your costume before Christmas, order by December 10.

How do I track my parcel?

As soon as it ships, youโ€™ll receive a tracking number by email. Enter it on the Track my order page to see where your parcel is.

โ†ฉ๏ธReturns & refunds

Can I return my costume?

Yes, you have 14 days after delivery to return it. Youโ€™re covered by our satisfaction guarantee.

The size doesnโ€™t fit โ€” what should I do?

Write to us via the contact page within 14 days with your order number, and weโ€™ll guide you through the exchange or return.

When will I be refunded?

As soon as your return is received and checked, the refund is issued to your original payment method.

Didnโ€™t find your answer? Our team is here to help. Contact us โ†’