FAQ
All about Snoutfit
Sizes, delivery before Christmas, returnsโฆ Answers to the questions weโre asked most.
๐ The costume
Which looks are available?
Festive costumes: Christmas Tree, Santa, Reindeer and Grinch. You choose the look directly on the product page.
Is the costume comfortable for my dog?
Yes. Itโs made from a soft fabric with an adjustable fastening, so your dog stays comfortable from the start of the party to the end.
How do I put it on?
Slip it over your dogโs back and close the fasteners under the belly and at the neck. Done in seconds.
How do I choose the right size?
Measure your dogโs neck circumference and back length, then compare with the size guide on the product page. If between two sizes, choose the larger one.
๐Orders & payment
Which payment methods do you accept?
Credit/debit card (Visa, Mastercard), Apple Pay, Google Pay and Shop Pay. Payment is fully secure.
Is there a promotion right now?
Yes: -30% on the Christmas collection with the code OLIVIA30, to enter at checkout.
Can I change or cancel my order?
Contact us as soon as possible via the contact page with your order number. If it hasnโt shipped yet, weโll take care of it.
๐Shipping
How much does shipping cost?
Shipping is free on all orders.
What are the delivery times?
Your order is prepared and shipped within 2 to 4 days, then delivered in about 8 to 14 days.
Will I get it before Christmas?
To receive your costume before Christmas, order by December 10.
How do I track my parcel?
As soon as it ships, youโll receive a tracking number by email. Enter it on the Track my order page to see where your parcel is.
โฉ๏ธReturns & refunds
Can I return my costume?
Yes, you have 14 days after delivery to return it. Youโre covered by our satisfaction guarantee.
The size doesnโt fit โ what should I do?
Write to us via the contact page within 14 days with your order number, and weโll guide you through the exchange or return.
When will I be refunded?
As soon as your return is received and checked, the refund is issued to your original payment method.